Troubleshooting

Install the latest software version

The playback of certain music is interrupted? Update your device with this guide.

Free delivery

Free delivery from 99€ of purchase in the concerned countries.

Satisfied or refunded

Enjoy a 30-day trial on every product in the Octavio line.

Listening to you

Contact the Octavio team on our chat, email or phone.

Payment in installments

Pay in 3 instalments at no extra cost with Alma.